Use of a Consultant
A good consultant will provide your organization with the necessary knowledge and skills that you will need to effectively implement a compliant quality management system at a fraction of the cost that you would probably incur if you elect to do it on your own.
The consultant could be used for some or all of the following activities:
- Gap analysis and assessment,
- Documentation and implementation,
- Internal auditing,
- Selection of a registrar.
The selection of a consultant is an important step and should be carried out by rigorous scrutiny of the qualifications, credentials, experience and references, as a minimum. Other considerations, such as the knowledge of your business and compatibility with your project team, are also necessary. It is also important to have a clear understanding of the following:
- The scope of the consultancy, including deliverables;
- The roles and responsibilities of the consultant;
- Timelines and milestones,
- Fees and resources,
- Other specific and additional expectations that you may have.
Since consultants are different in many ways, you are advised to be careful and not accept any offers of a ready-made (off the shelf) quality management system. There are many such manuals around but they do not work and you may be denied certification.